Warranty
Clear coverage terms for commercial ventilation equipment. This page summarizes standard coverage. Final determination is based on the written warranty terms and product documentation.
Warranty Snapshot
- Coverage: Defects in materials and workmanship under normal use, installation, and maintenance.
- Coverage Period: 1 year from Invoice Date.
- Who’s Covered: Original purchaser / end user.
- Resolution: Repair, replacement part(s), or product replacement at our discretion.
Documentation Checklist
- Proof of purchase (invoice/PO)
- Nameplate/serial photo
- Photos of installation and issue area
- Wiring photos (motor, disconnect, controller)
- Startup report or service notes (if available)
- Video of the issue (optional)
Claims move fast when you attach everything up front.
Coverage Overview
US Airsupply Corp warrants that covered products will be free from defects in materials and workmanship during the warranty period, when installed and maintained in accordance with product documentation.
Typically Covered
- Fan assemblies and housings
- Bearings and rotating components
- Motors (per motor manufacturer terms, where applicable)
- Electrical components included with the unit
Eligibility Requirements
- Installed per instructions and applicable code
- No unauthorized modifications
- Nameplate/serial intact
- Required maintenance performed
- Documentation provided (see checklist)
Warranty Terms
| Category / Component | Standard Term | Notes |
|---|---|---|
| Whole unit | 1 year | From invoice date |
| Motor | 1 year | In-house motor. Covered for manufacturing defects under nameplate ratings. Warranty is void if a third-party speed control is used, due to risk of improper modulation, overheating, and electrical stress. |
| Bearings | 1 year | Requires normal maintenance |
| Electrical / controls | 1 year | Excludes wiring/installation faults |
| Finish / coatings (if applicable) | 1 year | Environmental exclusions may apply |
What’s Not Covered
Exclusions
- Improper installation, wiring errors, use outside rated conditions
- Misuse, neglect, lack of maintenance, blocked airflow
- Unauthorized repairs, substitutions, or modifications
- Normal wear items: [belts / filters / fuses / consumables]
- Corrosion, chemical exposure, environmental damage (if excluded)
- Incidental or consequential damages (downtime, lost profits, etc.)
Remedy
If approved, US Airsupply Corp may, at its option:
- Provide replacement part(s)
- Repair the product (or authorize repair)
- Replace the product
- Provide credit/refund up to purchase price (if applicable)
Warranty Claim Process
Submit Claim
Provide model, serial, proof of purchase, jobsite details, and a clear issue description.
Review + Troubleshoot
We review documentation and may request photos, wiring details, or basic troubleshooting steps.
RMA (If Needed)
If return evaluation is required, we issue an RMA with packing and shipping instructions.
Typical review time: [1-2 business days] after complete documentation is received.
Freight Damage
Start a Warranty Claim
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FAQ
Do you cover labor?
[No]
Does the warranty transfer?
[No].
What if I can’t find the serial number?
We require product identification to confirm coverage. Contact support with photos of the unit and any paperwork you have.
Can you advance-replace parts?
[Yes/No]. If yes, describe your deposit/hold process and return requirements.
Support Phone: +1 (832) 540-7936
Hours: Mon–Fri, 9–5 CST